Customer Care


Once you have placed an order on our website, you will receive an automated email confirming your order. We typically ship out orders between 2 and 3 business days with the shipping method of your choice. If you would like your package shipped out sooner, please call or email us, and we'll do our best to accommodate if we can. You are welcome to pick up your order at the shop, we just ask that you provide us with your online order receipt and a valid form of I.D. 



Urbanic accepts Visa, Mastercard, American Express and Paypal



Once your order has shipped, you will receive an automated shipping confirmation with the order status and a tracking number. We ship all goods out via USPS and UPS. Please note that we cannot ship to PO boxes via UPS due to shipping restrictions. 



Urbanic does offer international shipping but cannot be held responsible for any custom regulations or duties that might apply. Please make sure that you confirm all sales tax and any custom / duty fees with your post office as we are unable to provide you with the exact amount of the charges or fees you may incur. Urbanic cannot be held responsible for any lost or stolen packages once they are outside of the United States.



If for some reason you are not satisfied with your purchase please let us know right away. You may return the goods un-opened and in their original condition within 10 business days of your receipt for a refund. Once the merchandise arrives back to us we will issue a refund on the products, however shipping costs are non-refundable. 



Your privacy is important to us.  We will never share or sell your information to a third party organization. Your personal information is safe and protected with an SSL (secure socket layer) built into our site. This will ensure that all of your data is encrypted and protected.