Customer Care


Once you have placed an order on our website, you will receive an automated email confirming your order. We typically ship out orders between 1 and 3 business days with the shipping method of your choice. If you would like your package shipped out sooner, please call or email us, and we'll do our best to accommodate if we can. If you would like to pick up your order in-store, select "Local Pickup" at checkout. Your pick-up order will be ready within 2-4 hours, and you will receive an email when it is ready.



Urbanic accepts Visa, Mastercard, American Express, Paypal and ApplePay



Once your order has shipped, you will receive an automated shipping confirmation with the order status and a tracking number. We ship all goods out via USPS and UPS. Please note that we cannot ship to PO boxes via UPS due to shipping restrictions. 



Urbanic does offer international shipping but cannot be held responsible for any custom regulations or duties that might apply. Please make sure that you confirm all sales tax and any custom / duty fees with your post office as we are unable to provide you with the exact amount of the charges or fees you may incur. Urbanic cannot be held responsible for any lost or stolen packages once they are outside of the United States.



If for some reason you are not satisfied with your purchase, please let us know right away. You may return the goods un-opened and in their original condition within 30* days of your receipt for exchange or store credit (*within 10 days for seasonal merchandise). Once the product arrives back to us we will issue an e-gift card for the products, however shipping costs are non-refundable. 



If an order is delivered with damages, a photo of the damaged product will be required to process a return or exchange. Please email the photo of the item with your order number to



Your privacy is important to us.  We will never share or sell your information to a third party organization. Your personal information is safe and protected with an SSL (secure socket layer) built into our site. This will ensure that all of your data is encrypted and protected.